Lead capture bot
Asks questions, validates required details, creates an enquiry in CRM and notifies the responsible employee.
Chatbots · AI bots · Telegram Mini Apps
Chatbot and AI bot development for businesses
We develop Telegram bots, WhatsApp bots using official APIs and AI assistants for websites. Conversations, knowledge bases, CRM, 1C and employee actions become one managed workflow. We assess complexity, available integrations and limitations during discovery.
JEL StudioLeads · payments · bookings · support · CRM
Scroll down
Main message
From a simple workflow to a complex AI bot
We choose the technology after analysing the goals, users, data, integrations and development plans.
Capabilities
The bots we build
Key workflows and features that make up a complete product.
Shopping bot
Displays a catalogue, categories and product details, builds an order, collects customer information and sends it to the order management system.
Payment bot
Processes payments through a supported provider, receives payment status and links each payment to an order or service.
Booking bot
Shows available services, specialists and appointment times, creates a booking and sends reminders.
Delivery bot
Accepts orders, confirms the address, shows order status and sends updates throughout fulfilment.
Support bot
Answers common questions, collects context, creates a support request and hands the conversation over to an operator.
Notification bot
Notifies employees or customers about orders, tasks, payments, documents, deadlines and status changes.
AI bot
Uses a language model, a knowledge base and company rules for more flexible conversations. Critical actions require approval and oversight.
AI bots from simple to complex
More than chat replies: a useful assistant
We design around your goals, from booking and lead capture to multi-step AI workflows. Rules provide predictable actions; a language model supports natural conversations, with answer quality checked throughout.
Knowledge-base AI advisor
Finds answers in approved company documents and catalogues. When information is missing, it says so and escalates to a person instead of presenting guesses as facts.
AI bot for sales and support
Clarifies needs, helps customers choose a product, captures leads and stores context in CRM. A manager receives the conversation history and can take over.
AI agent with controlled actions
Can prepare tasks, documents or system requests using approved tools. Financial changes and other critical operations follow agreed rules and approval steps.
Security and control
We separate permissions, protect API keys, define data retention and log actions. Model hosting and permitted data transfers are agreed before launch.
Solution components
Telegram Mini App
A Mini App is useful when buttons and messages alone are not enough. Telegram can host a catalogue, shopping cart, user portal, loyalty programme, order form, map, schedule and other full-featured interfaces.
Possible solutions:
online store;
customer portal;
loyalty programme;
reservations;
appointment booking;
Delivery;
employee portal;
B2B order;
Questionnaire or application;
event service.
Solution components
Integration with CRM and 1C
A bot should be part of a workflow, not an isolated channel. An enquiry can create a customer and deal in CRM, an order can be sent to the accounting system, and status updates returned to the user.
For integration, the following are defined:
Data source;
User identification;
data exchanged;
access permissions;
Update frequency;
Error processing;
event log.
Approach
Telegram or WhatsApp
The choice depends on the audience, official platform capabilities, messaging costs, available APIs and workflow. Features differ between messengers, so we assess technical feasibility before estimating the project.
Related services
The solution can be part of a larger system
When the task requires it, the website, application, CRM, AI and infrastructure are designed as connected components.
How we launch a bot
Discovery → prototype → testing → launch
We first define the audience, workflows, data sources and success criteria. Then we demonstrate a prototype, connect integrations and test errors, load and AI answers. After acceptance, we hand over documentation, access and a support plan.
FAQ
Frequently asked questions
A brief guide to choosing a format, integrations and ongoing product development.
How is a bot different from a Mini App?
A bot uses messages, buttons and commands. A Mini App opens a full visual interface inside Telegram, similar to a mobile web application.
Can the bot accept payments?
Yes, when the selected platform and payment provider support the workflow. Receipts, payment status, refunds and security must be agreed in advance.
Can a bot integrate with CRM?
Yes. Using APIs, it can create and update customers, deals, tasks, enquiries and orders.
Can the bot send messages to all users?
Messaging must comply with platform rules, user consent and applicable requirements. Bots must not be used to send unwanted messages.
What affects the cost of an AI bot?
The number of workflows, communication channels, integrations, knowledge-base quality and security requirements. Development is priced separately from hosting, model usage and paid platform messages.
Can an AI bot replace every employee?
No. AI can make mistakes, so we define automation limits, checks and escalation to specialists in advance. The goal is less routine work and faster service while retaining human control.
Have a project in mind?
Choose a chatbot or AI assistant
You can send a link, Excel, a document, a presentation or just describe the process in your own words. First we can determine what next step is really needed.